---
title: What is your Returns Policy?
description: Detailed information about Plyco's Returns Policy for online and instore customers
---

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# What is your Returns Policy?

## Plyco's 14 Day Returns Policy

 

We guarantee you'll love the sight and smell of Plyco plywood as much as we do, but in the unlikely event you're not completely in love with your order,  we do offer a returns process. Eligibility for returns depends on the category of product purchased.

### Product Returns Policies

#### **In stock product**

- **Definition:** Any product available to purchase online.
- **Policy:** Within 14 days of receiving the delivery, the product is returned to Plyco Fairfield in its original condition either via post or in person at the expense of the customer. After inspection, a successful claim is awarded either a replacement product or full refund of the paid amount.

#### **Non stock product**

- **Definition:** Any product sourced by a third party supplier (eg. Strand Woven, Wide Grain, Narrow Grain Bamboo or specialty coloured Melamine).
- **Policy:** Within 14 days of receiving the delivery, the product is returned to Plyco Fairfield in its original condition either via post or in person at the expense of the customer. After inspection, a successful claim is awarded an 85% refund, with the remaining 15% charged by the supplier as a return fee. Plyco will finance the onward shipping to the supplier.

#### **Made to order product**

- **Definition:** Specialty products manufactured at Plyco to custom requirements (eg. timber veneers and laminate products where a thickness not listed online or in a product catalogue).
- **Policy:** Due to the custom nature of the product, no refund can be provided.

---

### **Damaged / missing orders**

In the unlikely event that an order has been dispatched by courier and is not received, or if an item is received and it is either damaged or faulty, a return claim must be filed with Plyco within 7 days from date of dispatch of goods.

---

### **All orders**

To kickstart the returns process [send us an email](mailto:info@plyco.com.au?subject=Order%20Return%20Request) containing a photo, the reason for the return and whether you would like a replacement. After receiving the returned item we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund. If approved, we'll provide either a replacement or full refund free of charge. 

 

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